Saturday, 31 July 2010
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When you require technical assistance, our Technical Services team is prepared to help.


PlantCML Technical Services
Phone: 800.491.1734
International: 951.719.2895
Fax: 951.296.2792
E-mail: tsupport@plantcml.com


For The Communicator! NXT, The Communicator!, GeoCast Web and NetNotify solutions:

Phone: 888.322.4200 opt 1
E-mail: support@dccusa.com
Chat with NSS Technical Support


For REVERSE 911 

Phone: 888.322.4200 opt 2
E-mail: help@reverse911.com
Website: http://support.plantcml-eads.com


For IVR solutions, including Frontwave:

Phone: 888.322.4200 opt 3
E-mail: ivrsupport@dccusa.com


Technical Services Business Hours

Gatineau, QC, Canada - 8:00 AM to 5:00 PM EST
Temecula, CA, USA - 6:00 AM to 5:00 PM PST
Franklin, TN, USA - 8:00 AM to 5:00 PM CST (Frontwave, The Communicator! NXT, GeoCast Web and REVERSE 911)


After-hours requests for assistance are returned expeditiously by on-call technicians. Click here for issue escalation