VESTA SL-100. Advanced call processing solution for today’s mission-critical call centers

In the mission-critical environment, call processing is increasingly more difficult as call management and distribution of emergency personnel becomes more complex. Key to streamlining these processes and procedures is a technologically advanced, fully integrated call processing solution, VESTA SL-100.

Ideal for Central Office (CO)-based, campus-style call centers, VESTA SL-100 is a Computer Telephone Integration (CTI) software application working in conjunction with Nortel Networks SL-100 telecommunications switching system. The solution is ideal for any call center utilizing an SL-100 infrastructure and desiring a feature-filled/robust CTI application.

VESTA SL-100 is an “intelligent” telephone console, designed to provide additional functionality to the Nortel Meridian Business Set (MBS) on a standard PC platform. The VESTA SL-100 supported line type is the Nortel proprietary Meridian Digital Centrex (MDC), which carries analog voice simultaneously with data over voice.
VESTA SL-100 provides a call record output for all calls. Through the use of our NextGen MIS solution, Aurora, this information can be stored in a database to be exported to spreadsheet programs. Designed to operate in a client/server environment, VESTA SL-100 can run in a network or standalone mode. Its flexibility allows user interaction and provides the ability to customize the look and feel to meet user needs

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