VESTA Pallas. An all-in-one, IP-based integrated call taking solution for call centers with 2-to-12 positions
Today’s smaller mission-critical call centers face a unique set of challenges when balancing emergency response, administrative responsibility and tight budgets. To ensure maximum efficiency, call centers need a highly versatile call processing solution that delivers true IP-PBX functionality and seamless software integration. You need VESTA Pallas.
The VESTA Pallas call processing solution is a flexible, feature-rich Computer Telephony Integration (CTI) solution that combines KSU/PBX capabilities, Voice over Internet Protocol (VoIP) gateway functions, Quality of Service (QoS) data routing and Management Information System (MIS) features into a single, consolidated workstation. It provides an environment for both emergency and administrative call handling, and includes such standard PBX features as voicemail and fax. The VESTA Pallas call processing solution also enables call takers to answer with pre-recorded greetings, access unlimited speed dials, provide transfers or initiate callbacks with ease, making call processing even easier.
As a completely pre-configured, fully integrated solution, the VESTA Pallas call processing solution delivers the highest level of scalability possible. It features seamless interoperability with other PlantCML solutions, including ORION ARIES, ORION MapStar, ORION Vela, MagIC, Aurora and numerous other third-party applications (i.e., digital logging recording). Plus, with its unique system architecture supporting voice transmission (even in the unlikely event of a full PBX failure) and the use of back-up phone sets, the VESTA Pallas call processing solution affords users an unprecedented level of system availability.
Key Benefits
Easy to learn user interface
Brings true IP to the call center in addition to TDM
Processes calls with proven reliability
Handles all emergency and administrative calls
Key Features
Comprehensive and scalable call processing
Choice of IP-based or TDM phone sets
VoIP and remote workstations
Standard PBX features included (e.g. speed dial, voicemail, etc.)
Solutions & Products 
