VESTA CS. Advanced telephony for today’s mission-critical call centers

In the mission-critical environment, call processing is increasingly more complex, especially for high-tech, high-volume operations. Call takers must simultaneously handle increased capacity while employing multiple applications for immediate, coordinated response. They need a technologically advanced, fully integrated solution – they need VESTA CS (Communication Server).

Installed in some of North America’s most progressive call centers, VESTA CS, a server-based, full-featured IP PBX, is the cornerstone of PlantCML and Nortel Enterprise deployments in public safety. Specifically designed for operations with 15 or more call-handling positions, VESTA CS combines PlantCML’s proven Computer Telephony Integration (CTI) solution, VESTA®, with Nortel’s Meridian 1 PBX and Communication Server 1000, providing seamlessly integrated voice and data communications. VESTA CS also features sophisticated call routing, Automatic Call Distribution (ACD) and enhanced administrative capabilities.

Centralizing call center functionality, VESTA CS allows call takers to easily control a variety of critical applications from a single, consolidated desktop. Its advanced client/server architecture supports an unprecedented level of integration with Computer-Aided Dispatch (CAD) solutions, such as PlantCML’s ORION ARIES (Automated Resource Incident and Event Solutions), radios and other third-party technologies (i.e., Digital Logging Recording).

Your community counts on you to provide a modern communications infrastructure equipped with life-saving reliability, efficiency, and ever-increasing levels of security. 

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