Sentinel Rescue-STAR. Powerful gateway solution ensuring uninterrupted communications

Mission-critical call centers must be able to operate, utilizing all of their software applications, in every situation and under any number of circumstances. Redundancy of systems, whether provided at the primary system or through a remote location, is essential and must appear seamless to the public. To guarantee all systems are operational at all times, the Sentinel Rescue-STAR solution provides a versatile, cost-effective gateway solution designed to bridge the gap should communications be at risk.

Specifically designed for public safety environments where rapid, uninterrupted call handling is a must, the Rescue-STAR solution performs all switching functions for voice and data communications and controls all resources to which the system is connected. It deploys Automatic Number Identification (ANI), Automatic Location Identification (ALI) and Automatic Call Distribution (ACD).

Engineered with “hot” standby, redundant modules and a non-blocking architecture, the Rescue-STAR solution is completely free from any single point of failure. In fact, field data indicates for systems in place more than a decade, an unequaled 99.999 percent reliability. With these numbers in mind, call center management can rest assured their crisis communications needs will be met at all times.

The Rescue-STAR solution features single-button transfers, extensive speed dial capabilities, 8-party call conferencing, automatic conference set up, dynamic status update of all active calls and more. The application’s built-in ACD queue manager keeps the oldest call for any given ANI; ensuring repeat calls are not in the queue at the same time. For wireless calls, the queue manager recognizes the Calling Party’s Number (CPN), maintaining all distinct wireless calls even if they come in with the same pseudo-ANI.

The Rescue-STAR solution supports PlantCML’s full solutions showcase, as well as other third-party solutions for mapping, Computer-Aided Dispatch (CAD) and more. With this powerful gateway in place, call centers of every size and need requirement know their critical applications are fully redundant and their communications capabilities virtually uninterruptable. With its ability to host continuous call handling for either the primary call center or a remote location, the Rescue-STAR solution offers a cost-effective and scalable solution.

Download the Product Bulletin