Sentinel CommandPost. Portable, on-location call center solution

Sentinel CommandPost is a unique and cost-effective mobile solution for mission-critical call centers in need of setting up a temporary call center. It can serve as a backup to the primary call center in addition to providing on-scene call handing, such as the scene of an emergency situation or disaster.

When an emergency situation arises, an immediate need to evacuate the call center without advance warning is imminent. With the Sentinel CommandPost call processing solution, public safety officials simply move to a pre-arranged backup site – or any appropriate location – plug into power and network lines, and begin answering calls. The Sentinel CommandPost call processing solution can be connected via wireline or wireless Internet connection via VPN back to the primary Sentinel Patriot controller, providing many options to the existing and future call center including contingency planning, Emergency Operation Centers (EOC) and additional flexibility in general day-to-day operations.

The system supports quick and easy set-up of remote answering positions in the event of a call center evacuation, special event emergency and disaster recovery management, and special event handling, to provide emergency response services from literally any location. Designed to meet the exacting standards of the public safety sector, the Sentinel CommandPost call processing solution is lightweight, portable and robust.

The same, easy-to-use Sentinel 9-1-1 software already running in your primary call center is presented in a ruggedized mobile package providing features such as Automatic Number Identification (ANI) and Automatic Location Identification (ALI) display, up to four-party conferencing, intelligent call transfer prompts, one-button callback, and programmable voice and data speed dial buttons.

Download the Product Bulletin