VESTA DMS-100. Advanced central office-based telephony for today’s mission-critical call centers

More and more mission-critical call centers are searching for a cost-effective call processing solution requiring no on-premise switching equipment and no end-user maintenance. VESTA DMS-100 (Digital Multiplexing Switch) provides digital local exchange capabilities for call centers located within five miles of a Central Office (CO) equipped with a Nortel Networks DMS-100 Switching System.

VESTA DMS-100 is an intelligent telephone console designed to provide additional functionality to the Nortel Meridian Business Set (MBS) on a standard PC platform. The VESTA DMS-100 supported line-type is the Nortel proprietary Meridian Digital Centrex (MDC) combined with the Automatic Call Distribution (ACD)-call center option. MDC lines carry analog voice simultaneously with data over voice.

This economic and streamlined system provides a feature-rich digital environment including ACD and a full suite of administrative call functions. VESTA DMS-100 centralizes call center applications on an open platform for integration of telephony functions with mapping, incident tracking, radio, CAD, digital logging and third-party applications.

Designed to operate in a client/server environment, VESTA DMS-100 can run in network or standalone mode. In this distributed concept each workstation functions independently, but still shares all the common files needed for the application via a network server. VESTA DMS-100’s flexibility allows user interaction and provides the ability to customize the look and feel to meet user needs.

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